Return, Refund & Cancellation Policy

Effective date: November 1, 2026

Every booklet is made to order with your chosen pages, names and message, so all sales are final. We can’t accept returns or exchanges because you changed your mind. If something went wrong on our end, we will make it right.

What we fix

We will replace or refund your booklet if:

• It arrives damaged.
• It has a printing or assembly defect, such as smudged printing, a torn pocket or a missing page.
• It doesn’t match the order you placed, such as a name or message printed differently from what you typed, or the wrong pages or style.

What we can’t fix

• Typos or wrong choices entered at checkout. We print names and messages exactly as typed, so please check your order before you pay. If you spot a mistake, email us right away: we can fix it free within the 24-hour change window, before production starts.
• Changing your mind or no longer needing the booklet.
• Small color differences between your screen and the printed booklet.
• Anything you put in the pockets (see “Gift cards, cash and items you add” below).

Unhappy with something that isn’t listed here? Please still email us. Every booklet is assembled by hand, we read every message, and we’ll do what we reasonably can to help.

How to report a problem

Email hello@pocketfulofsomethings.com within 3 days of delivery (the delivery date shown in your tracking). Include:

• Your order number
• Photos of the problem
• A photo of the shipping package and label, if the booklet was damaged in shipping

We photograph every booklet before it ships and compare those photos with yours. We may ask you to send a damaged booklet back; if so, we’ll email you a prepaid return label.

How we make it right, and how long it takes

These steps happen one after the other:

• You report it: within 3 days of delivery.
• We review it: we reply within 2 business days to confirm the problem or ask for more details.
• We fix it: within 7 days of your report, we ship a free replacement or issue a full refund, including shipping, to your original payment method. You choose which you’d prefer. If a replacement wouldn’t arrive in time for your event, we’ll refund you.
• Your bank posts it: after we issue a refund, your bank or card company usually takes 5–10 business days to show it, depending on how you paid. We’ll email you when the refund is sent.

For example, if you report a problem on a Monday, we issue the refund by the next Monday, and it usually appears on your statement one to two weeks after that.

Cancellations and changes

You can cancel or change your order within 24 hours of placing it, as long as it has not started production. Email hello@pocketfulofsomethings.com with your order number. Once production begins, we cannot cancel or change the order. Cancelled orders are refunded in full within 7 days, and your bank’s timing (above) applies.

Shipping, delays and lost packages

• Every order ships with tracking, and we email you the tracking number when it ships.
• Orders ship within 3–5 business days after purchase. During busy seasons, such as the winter holidays and graduation season, we'll post any longer production times on our website before you order. If we cannot ship in the time stated, we will email you with a new estimate and the option to cancel for a full refund.
• If tracking shows your package was delivered but you cannot find it, check with neighbors and your local post office, then contact us within 7 days of the delivery date shown in tracking. We will work with the carrier on a claim.
• We are not responsible for packages delayed or lost because of an incorrect address entered at checkout.

Gift cards, cash and items you add

Booklets ship with empty pockets. Pocketful of Somethings does not sell, load or ship gift cards, cash, lottery tickets or other items placed in the pockets, and is not affiliated with any retailer or brand. We are not responsible for the loss, theft or value of anything you place in a booklet after delivery, including items in booklets you mail or hand to someone else.

Age-restricted pages

Some pages reference alcohol (marked 21+) or scratch-off tickets (marked 18+). By choosing these pages, you confirm the booklet is intended for a recipient of legal age.

Questions

Email hello@pocketfulofsomethings.com. We usually reply within 2 business days.